Refund/Return Policy
Med Gen Inc Refund/Money Back Guarantee
At MedGen we provide you with only the highest quality products and ingredients.
Our products are internationally sourced and tested and we always strive to exceed your expectations in quality & service.
If you are in any way unsatisfied with your chosen product simply return it to us at the address below within 10 days of the purchase date for a complete refund of your purchase, minus shipping & handling.
Return Products to:
Med Gen Inc
7280 West Palmetto Park Road
Suite 306
Boca Raton, FL 33433
Order Cancellation Policy
Please submit any cancellation via email to Customer Service or call on our business phone at 800-521-9311. If you are dialling internationally please call +1 561 750 1100 (Mon - Fri 9am to 5pm EST)
Email cancellations must contain the following:
(First name, last name, order number, email address & phone number.)
This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping.
However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Please Note: Our Refund & Returns Policy on Try Before you Buy items differ from our general returns policy.
